Returns and Exchanges

How do I return an item?

If you are not satisfied with your order, you may return or exchange your garment or item(s) within 30 days from when your order is shipped. We will not accept items that have been worn, damaged or washed. Items must be returned in a new and unused condition. To start your return or exchange, please click here to use our Returns Portal. You can also email us at with your order number, full name, and the reason for the return.

Note: All exchanges are Free of Charge. Returns will have a $5 Shipping & Handling Fee deducted from the refund total. 

All returned item(s) must be unworn, unwashed, and have zero odor. All items must be returned in their original condition. We fully inspect every item we receive. If you return an item that has been worn, washed, smells, is covered in animal or human hair, lint, etc. we will not process your return. The item will be discarded.  Please note, if your item is deemed ineligible for the above reasons and you want it back, you are responsible for the return shipping and handling costs to have it sent back to you.

The following items are considered final sale and are not returnable:

  • Hats
  • Beanies
  • Stickers and Decals
  • Gift Cards
  • Free Items and Gifts

Free Items, Free Gifts and BOGO Items
We will not refund or exchange free items, free gifts and BOGO items. We will not give cash or store credit on these items.

How do I cancel my order
To cancel your order, please e-mail with your order number. We will try our best to cancel your order before fulfillment. If the order has already been shipped, we cannot cancel it.

When will my return be processed
Processing your return generally takes between 5 to 7 business days of receiving your package. During periods of peak volume this process may take additional days. You will receive a notification to the email you originally placed your order with once your return has been processed and your payment has been refunded.

All credits for returns will be applied directly to the original form of payment. If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the gift card. Refunds are processed back to your original form of payment regardless of what was used. If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.

Items Lost in Transit
We are not responsible for returned items that are lost in transit with a carrier and or not physically received by us. If your returned item is lost in transit, and tracking shows it was received by us, we will issue you a refund. 

Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipping confirmation emails that allows you to track your package and verify delivery. If you still have not received your package after 3 business days, please contact customer service at

Route Package Protection Policy
You have the option to purchase Route Package Protection. Route Package Protection will insure your package for 100% of the value. In the event your package is lost or stolen, and you have Route Package Protection, they will reimburse you to purchase the same products from Humerus Apparel. If your order does not include Route Package Protection, and your package is lost or stolen, you will not receive a replacement or refund from Humerus Apparel.

Shipping Refund Policy
We operate 100% independently of all shipping carriers & therefore cannot be held responsible for their actions, as a result we will not accept returns or be issuing refunds for shipping costs due to later than expected deliveries. We truly apologize if any items do not arrive in time, but our team is working quite literally around the clock to get the packages out as soon as they are ordered. We appreciate your understanding and patience!

 Sale & Free Item(s) Return/Exchange Policy
Free gifts included with orders may not be returned for store credit or cash. If you wish to return an item with which you received a Free Gift, you must send the Free Gift back with the items you wish to return. We will honor the free item as a discount on your next order or refund.

International Returns & Exchanges
If you are not satisfied with your order, you are welcome to return your item(s) for a refund within 30 days from when your order was delivered. You are responsible for the return shipping costs to 906 Industrial Dr, Tecumseh, MI 49286. We will cover the shipping costs by sending you the new package once we receive your original order & verify it is eligible for replacement.

Please Note: All returned item(s) must be unworn, unwashed, free of odor, and returned in the original condition it was delivered to you. All returned items are fully inspected. If you return an item that shows signs of wear, the item will be discarded, and you will not receive a refund.

Contact Customer Support
You can reach our customer support team via email at

Our team typically responds within 24 hours, and within 2 -3 days during the weekends and holidays. Please only send 1 request at a time, multiple requests will further delay the resolution of any issue you're facing due to the increased request volume. 

You can also submit a request inquiry via the form on this page: Contact Us